Privacy Policy

Updated September 10, 2026

Scope of this Policy

Glen Ivy Hot Springs (the “Company,” “we,” “us,” or “our”) has developed this privacy policy out of respect for the privacy of our customers, visitors to our website, and independent contractors. This policy describes the Personal Information we collect, use, and disclose, both offline and online, about individual consumers and contractors who visit or interact with this website, visit any of our offices, stores, facilities, or locations, purchase or inquire about any of our products or services, contract with us to provide services, or otherwise interact or do business with us. “Personal Information” means any information that identifies, relates to, describes, references, or can reasonably identify an individual.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some directly from you when you voluntarily submit information using a form on the website, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our website. We may also collect some information about you from our vendors and/or third parties that provide services to us. For more information on the categories of sources from which we collect Personal Information, see the section titled “Sources of Personal Information” below.

Additionally, whenever you communicate, interact, or do business with us, we will collect Personal Information from you or about you in the course of our interaction or dealings with you, whether online or offline.

This policy does not apply to information collected from or about job applicants regarding their application for employment or candidacy. If you are a job applicant, visit our Careers page for our Job Applicant Notice and Privacy Policy.

This policy also does not apply to our current and former employees and their family members, dependents, and beneficiaries. If you are a California resident (who is a current or former employee of the Company or a family member, dependent, or beneficiary of any of our current or former employees), you may request access to our Employee Privacy Policy by sending an email to hr@glenivy.com.

Collection of Personal Information and Sensitive Personal Information

Based on your specific transactions and interactions with us or our website, we will or may collect, and we have in the last 12 months collected, the following categories of Personal Information about you. For each category of information, we identify the categories of third parties, service providers, and contractors to whom we have disclosed, sold, and/or shared the information in the last 12 months. The examples provided in each category are not intended to be an exhaustive list or an indication of all specific pieces of information we collect from or about you in each category, but rather the examples are to provide you a meaningful understanding of the types of information that may be collected within each category.

Category	Personal Identifiers
Examples	Name, alias, social security number, date of birth, driver’s license, or state identification card number, IP address, or Company ID number.
Disclosed To in Last 12 Months	Financial institutions Government agencies Promotional or other fulfilment vendors Marketing support vendors and vendors that support managing or hosting the website Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, or phone Transaction support vendors (e.g., check guaranty, payment processors) Data analytics vendors Consumer reporting agencies or credit reporting agencies Consulting and investigation firms, including safety consultants and workplace investigators Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants Insurance carriers, administrators, and brokers Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services) Third party vendors that manage our reservation and sales systems
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Contact Information
Examples	Home, work, postal or mailing address, email address, home or work phone number, cell phone number.
Disclosed To in Last 12 Months	Financial institutions Government agencies Promotional or other fulfilment vendors Marketing support vendors and vendors that support managing or hosting the website Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, or phone Transaction support vendors (e.g., check guaranty, payment processors) Data analytics vendors Consumer reporting agencies or credit reporting agencies Consulting and investigation firms, including safety consultants and workplace investigators Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants Insurance carriers, administrators, and brokers Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services) Third party vendors that manage our reservation and sales systems
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Account Information and History
Examples	Username and password for Company accounts and systems (including our reservations and sales systems), and any required security or access code, password, security questions, or credentials allowing access to your Company accounts, account history, usage history, and any information submitted through the account.
Disclosed To in Last 12 Months	Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants Third party vendors that manage our reservation and sales systems
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Protected Classifications
Examples	Sex, gender, gender identity, age, disability, medical or mental condition, military status.
Disclosed To in Last 12 Months	Financial institutions Government agencies Third party vendors that manage our reservation and sales systems
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Commercial Information
Examples	Information regarding products or services considered, purchased, or provided.
Disclosed To in Last 12 Months	Financial institutions Promotional or other fulfilment vendors Marketing support vendors and vendors that support managing or hosting the website Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, or phone Transaction support vendors (e.g., check guaranty, payment processors) Third party vendors that manage our reservation and sales systems Data analytics vendors Social media platforms Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services)
Sold To or Shared With	For data collected through our website, we sell some of this data to data analytics vendors and social media platforms (not for monetary consideration but for other valuable consideration), and we also share the data with data analytics vendors and social media platforms for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising.

Category	Internet or Other Electronic Network Activity
Examples	Date and time of your website visit; webpages visited; links clicked on the website; session identifiers; browser ID; browser type and characteristics; device ID and characteristics and attributes; referring URLs; operating system; form information downloaded; domain name from which our site was accessed; search history; cookies; internet or other electronic network activity information related to usage of Company networks, servers, intranet, or shared drives, as well as Company-owned computers and electronic devices, including system and file access logs, security clearance level, browsing history, search history, and usage history.
Disclosed To in Last 12 Months	Marketing support vendors and vendors that support managing or hosting the website Transaction support vendors (e.g., check guaranty, payment processors) Data analytics vendors Social media platforms Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
Sold To or Shared With	For data collected through our website, we sell some of this data to data analytics vendors and social media platforms (not for monetary consideration but for other valuable consideration), and we also share the data with data analytics vendors and social media platforms for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising.

Category	Geolocation Data
Examples	IP address.
Disclosed To in Last 12 Months	Data analytics vendors Social media platforms Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants Marketing support vendors and vendors that support managing or hosting the website and the Chat function on the website
Sold To or Shared With	For data collected through our website, we sell some of this data to data analytics vendors and social media platforms (not for monetary consideration but for other valuable consideration), and we also share the data with data analytics vendors and social media platforms for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising.

Category	Mobile Device Data
Examples	Information collected when you navigate, access, or use any of our websites via mobile device, including device type, software type; data identifying your device if you access our business networks and systems, including cell phone make, model, and serial number, cell phone number, and cell phone provider.
Disclosed To in Last 12 Months	Promotional or other fulfilment vendors Marketing support vendors and vendors that support managing or hosting the website Data analytics vendors Social media platforms
Sold To or Shared With	For data collected through our website, we sell some of this data to data analytics vendors and social media platforms (not for monetary consideration but for other valuable consideration), and we also share the data with data analytics vendors and social media platforms for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising.

Category	Online Portal Access and Usage Information
Examples	Username and password, account history, usage history, file access logs, security clearance level, and any information submitted through the account.
Disclosed To in Last 12 Months	Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants Third party vendors that manage our reservation and sales systems
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Visual, Audio, Electronic, or Similar Information
Examples	Your image when recorded or captured in surveillance camera footage or pictures of you taken on our premises or at our events or that you share with us; video and audio recordings of calls and virtual meetings as disclosed to you at the time of the call.
Disclosed To in Last 12 Months	Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants Social media platforms
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Pre-Contract Information
Examples	Information gathered on independent contractors as part of background screening, reference checks, pre-hire/contract drug test results, information gathered as part of vendor evaluation and other assessments of your qualifications to provide services to the Company, information in work product samples you provided, and voluntary disclosures by you.
Disclosed To in Last 12 Months	Not disclosed.
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Professional Related Information
Examples	Information contained in tax forms/1099 forms, safety records, licensing and certification records, and performance records, and information related to services provided by independent contractors, or related to services provided to or rendered by the entity you represent in your dealings with the Company, including in statements of work.
Disclosed To in Last 12 Months	Financial institutions Consumer reporting agencies or credit reporting agencies
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Education Information
Examples	Information regarding educational history and records of degrees and vocational certifications obtained, information regarding prior experience, positions held, and professional license.
Disclosed To in Last 12 Months	Financial institutions Consumer reporting agencies or credit reporting agencies
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Financial Information
Examples	Information contained in invoices billed to the Company and in records of payments made by the Company, or other financial account information; credit card or other payment card account information.
Disclosed To in Last 12 Months	Financial institutions Transaction support vendors (e.g., check guaranty, payment processors) Third party vendors that manage our reservation and sales systems
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Facility & Systems Access Information
Examples	Information identifying you, if you accessed our secure company facilities, systems, networks, computers, and equipment, and at what times, using keys, badges, fobs, login credentials, or other security access method.
Disclosed To in Last 12 Months	Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Medical and Health Information
Examples	Information related to symptoms, exposure, contact tracing, diagnosis, testing, or vaccination for infectious diseases (e.g., COVID-19), pandemics, or other public health emergency; health or physical condition, including allergy related information.
Disclosed To in Last 12 Months	Third party vendors that manage our reservation and sales systems
Sold To or Shared With	Not sold for monetary or other valuable consideration, and not shared for cross-context behavioral advertising.

Category	Inferences
Examples	Based on analysis of your activity on the website, we may develop inferences regarding your interests and preferences for certain products or services, including your potential to purchase a specific product or service.
Disclosed To in Last 12 Months	Marketing support vendors and vendors that support managing or hosting the website
Sold To or Shared With	For data collected through our website, we sell some of this data to data analytics vendors and social media platforms (not for monetary consideration but for other valuable consideration), and we also share the data with data analytics vendors and social media platforms for cross-context behavioral advertising. For all other data in this category collected through other sources (not through this website), this data is neither sold for monetary or other valuable consideration, nor shared for cross-context behavioral advertising.

What Sensitive Personal Information We Collect

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information we plan to collect:

Personal Identifiers (social security number, driver’s license or state identification card number, passport number)
Account Information (your Company account log-in, in combination with any required security or access code, password, or credentials allowing access to the account)
Geolocation Data (IP address)
Medical and Health Information
Data of a Known Consumer Under 16 Years of Age

Personal Information does not include:

Publicly available information from government records.
Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, independent contractor, or from widely distributed media.
Information made available by a person to whom the consumer, or independent contractor has disclosed the information if the consumer, or independent contractor, has not restricted the information to a specific audience.
Deidentified or aggregated information.

Sources of Personal Information

We may collect your Personal Information from the following sources:

You the consumer, or independent contractor, when you visit the website and voluntarily submit information through forms on the website or social media, when you visit any of our stores or physical locations, when you purchase or inquire about any of our products or services, or when you enter into a contract to perform services for us.
Our employees, contractors, vendors, suppliers, guests, visitors, other consumers, and customers based on your interactions with them (if any)
We utilize cookies to automatically collect information about our website visitors
Surveillance cameras at our physical locations
Lead generators and referral sources
Credit and consumer reporting agencies
Third party systems that manage our reservation and sales systems
Company systems, networks, software applications, and databases you log into or use

To Whom We Disclose Personal Information

We may disclose, sell, or share your Personal Information to/with the following categories of service providers, contractors, or third parties:

Financial institutions
Government agencies
Promotional or other fulfilment vendors
Marketing support vendors and vendors that support managing or hosting the website
Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, or phone
Lead providers (referral sources)
Transaction support vendors (e.g., check guaranty, payment processors)
Third party vendors that manage our reservation and sales systems
Data analytics vendors
Social media platforms
Consumer reporting agencies or credit reporting agencies
Consulting and investigation firms, including safety consultants and workplace investigators
Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
Insurance carriers, administrators, and brokers
AI call recording vendors whom we engage to record, transcribe, summarize, and process calls or meetings

Reasons Why We Collect, Use, Retain, and Disclose Personal Information

We may collect, use, and disclose your Personal Information for any of the following business or commercial purposes:

To fulfill or meet the purpose for which you provided the information, or a purpose reasonably associated with the context in which you provided the information and consistent with reasonable consumer expectations.
To provide you or our customers with the requested products or services.
To process membership and guest applications.
To provide requested treatments or services where the information is related to the health and safety of customers and staff.
To process, complete, and maintain records on transactions.
To retain your selection for Text opt in/opt out to ensure customers who opted out are not sent any text messages.
To schedule, manage and keep track of customer appointments.
To maintain records of when customers decline a service or sale.
To respond to consumer inquiries, including requests for information, customer support online, phone calls, and in-store inquiries.
To provide interest-based and targeted advertising.
To contact you by email, telephone calls, mail, SMS, or other equivalent forms of communication regarding updates or informative communications related to the functionalities, services, or other information you requested or asked the Company to provide to you.
To improve user experience on our website.
To understand the demographics of our website visitors.
To detect security incidents.
To debug, identify, and repair errors that impair existing intended functionality of our website.
To protect against malicious or illegal activity and prosecute those responsible.
To verify and respond to consumer requests.
To prevent identity theft.
To conduct risk assessments under applicable consumer privacy laws.
To conduct cybersecurity audits under applicable consumer privacy laws.
To conduct internal audits, compliance assessments, data analytics, and quality assurance activities.
To engage in strategic planning and operational efficiency.

Independent Contractor and Business-To-Business Purposes:

1. To fulfill or meet the purpose for which you provided the information.
2. To comply with state and federal law and regulations requiring businesses to maintain certain records (accident or safety records, and tax records/1099 forms).
3. To engage the services of independent contractors and compensate them for services.
4. To evaluate, make, and communicate decisions regarding an independent contractor, including decisions to hire and/or terminate.
5. To grant access to secure Company facilities, systems, networks, computers, and equipment, and maintain information on who accessed such facilities, systems, networks, computers, and equipment, and what they did therein or thereon.
6. To implement, monitor, and manage electronic security measures on devices that are used to access Company networks and systems.
7. To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company.
8. To improve user experience on Company computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.
9. To maintain commercial insurance policies and coverages.
10. To reduce the risk of spreading infectious diseases in or through the workplace.

We do NOT and will not sell or share your Personal Information in exchange for monetary consideration. However, we may sell or share some of your information to third parties for other valuable consideration, as noted in the table above.

We may sell or share your Personal Information for the following business or commercial purposes:

To receive data analytics
To understand the demographics of our website visitors
To provide interest-based and targeted advertising

Other than these exceptions, we do not and will not disclose your Personal Information to any third party in exchange for monetary or other valuable consideration or share your Personal Information for cross-context behavioral advertising.

Notice of Right of California Residents to Opt-Out of the Selling and Sharing of Your Information

You have the right to tell us NOT to sell or share your personal information. You have the full and free right to opt-out of our disclosure of your Personal Information to any third parties where the disclosure constitutes “selling” or “sharing” as defined by the California Privacy Rights Act. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of our selling or sharing of your information, meaning, we will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:

Send an email to privacy@glenivy.com.
Visit the Glen Ivy Hot Springs website at: glenivy.com Click on “Manage Cookies” or “Do Not Sell or Share My Personal Information” to be taken to an online submission form and opting out of optional cookies.
Visit any Glen Ivy Hot Springs location in California to request a paper opt-out submission form.

You can use a Global Privacy Controls (GPC) signal. Glen Ivy Hot Springs will process opt-out preferences from GPC signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The GPC signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which GPCs are not activated or to offline sales. We will display your opt-out preference signal in the website.

You can have an authorized agent submit a request on your behalf. To submit an opt-out through use of an authorized agent, you must provide that agent with written permission signed by you to submit an opt-out on your behalf, except when using an opt-out preference signal. The authorized agent may call our toll-free privacy line at 888-453-6489 to make the opt-out request and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to the Company. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Opt-Out Preference Signals

Opt-out preference signals provide consumers with a simple and easy-to-use method by which to exercise the right to opt-out of the selling and sharing of their information. Global Privacy Controls (GPC) is a user-enabled opt-out preference signal which can communicate a user’s “Do Not Sell or Share” request on behalf of the person or device. We will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header. We will treat a consumer’s use of GPCs as a valid request to opt-out of the selling and sharing of information for that browser. We currently do not connect browser use to particular consumers and, as such, you will need to use GPCs on all browsers in which you access our website and use our opt-out form to opt-out of offline sales.

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services. We encourage users who have DNTs to use GPCs.

We do NOT and will not use or disclose your Sensitive Personal information for any purpose that gives rise to a right to limit the use and disclosure of your Sensitive Personal Information under the CCPA.

Retention of Personal Information

We will retain each category of Personal Information for as long as we continue to have a legal or business need to retain it consistent with the purposes for which the information was collected. Your Personal Information may be stored or maintained in a variety of different records, files, databases, and information systems some of which are controlled or managed by vendors. As a result, we are unable to predict at the point of collection of your information how long the information will be retained, as it depends on many factors. In deciding how long to retain each category of Personal Information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statute of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

Because the law prescribes minimum periods for retention of certain records, some records will be retained for at least the duration of the required period plus a certain number of years. Retention is often measured from occurrence of a triggering event but we may also measure the retention period from either (1) the date the record or data was collected, created, or last modified, (2) the date of the particular transaction to which the record or data pertains, or (3) another triggering event that is determined to be reasonable and appropriate based on the nature of the data and the legal/business needs for its continued use.

If the business purposes for collecting the Personal Information, and legal reasons for retaining the Personal Information, have both expired, we will purge the information in a secure manner.

Third Party Vendors

We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the Personal Information needed to perform these functions and may not use or store the information for any other purpose.

Business Transfers

In the event we sell or transfer a particular portion of our business assets, information of consumers may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers may be transferred as part of the acquisition.

SMS Terms of Service

By subscribing to our SMS program, you agree to receive recurring texts from the Company for purposes that may include two-factor authentication, customer service, account notifications, marketing communications, and/or security alerts]. You provide your phone number to us voluntarily and solely so we can send you these communications. Your phone number is disclosed only with our SMS service provider Akia and not with third parties or affiliates for marketing purposes.

Compliance with Law and Safety

We may disclose specific Personal and/or Sensitive Personal Information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

Use of Cookies, Pixels, and Other Tracking Technologies

Our website may store or retrieve information on your browser, mostly in the form of cookies. A cookie is a small piece of data (text file) that a website – when visited by a user – places on the user’s device to remember information about the user, such as the user’s language preference or login information.

This type of cookie is set by us and is referred to as a “first-party cookies.” Our website uses first-party cookies primarily to make the website work as you expect it to. For example, we use the information we collect through first-party cookies to allow you to navigate between pages efficiently, analyze how well our website is performing, and understand the content that you spent the most time reviewing. In some cases, we use first-party cookies to store information that we use for targeted advertising.

We also incorporate cookies and similar technologies, such as pixels, tags, and web beacons, from outside our website’s domain (“third-party cookies”). Third-party cookies gather information to enable our vendors to provide a range of services to us, including targeted advertising and measuring the success of our advertising campaigns.

Below is a detailed list of the categories of first- and third-party cookies we use on our website. You can prevent the collection of data by non-essential performance, functional, and marketing cookies by clicking on “Manage Cookies" in our website footer and toggling off the related functionality.

How we use cookies

We make use of cookies under the following circumstances and for the following reasons:

Provide you with services available through the website and to enable you to use some of its features
Authenticate users and prevent fraudulent use of user accounts
Identify if users have accepted the use of cookies on the website
Compile data about website traffic and how users use the website to offer a better website experience
Track your browsing habits to enable us to show advertising which is more likely to be of interest to you, including advertising by third parties on our website

Essential Cookies

Essential cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to a site visitor’s request for services, such as a visitor setting their privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but blocking these cookies will prevent the website from working correctly or might prevent the Website from working at all.

Non-Essential Cookies

Non-Essential cookies are not essential to the website functionality but serve some other unique purpose in three subcategories:

“Performance” cookies (sometimes referred to as static cookies) collect information about the user’s behavior on the website without collecting personal information, for example:

Pages the user visits.
Ads the user views.
Ads or site features that the user clicks.

“Functional” cookies (sometimes called preference cookies) track and remember the user’s preferences and past choices on the website to provide a personalized user experience. For example, functional cookies can collect:

Usernames
Passwords
Regions

“Marketing” cookies (sometimes called tracking or advertising cookies) can track:

Content the user views
Links the user follows
The user’s browser and device information and IP address

Please note: Organizations can use marketing cookies to track and influence users by building user profiles or displaying advertisements.

Information on Some of the Cookies in Use on Our Site

For information on some of the cookies used on this site, please review the policies for some our vendors:

Cookie Management

You can control and manage cookies associated with your browser. If you are interested in controlling and managing cookies from your browser including any set by our Website, please refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on different ways to configure your browser’s cookie settings.

If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three third party programs that clean out tracking cookies.

You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions will not be available on our website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals (with the exception of Global Privacy Controls as explained in the section of this policy on “Opt-Out Preference Signals”).

You can adjust your advertising preferences on mobile devices through your device settings. Below you can find some guidance based on your type of mobile device:

DAA

Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA), which maintains a self-regulatory program along with a website where people can opt out of interest-based advertising from their members. To opt-out of website interest-based advertising provided by DAA’s respective participating companies, visit the DAA’s opt-out portal available at http://optout.aboutads.info/.

To opt-out of data collection for interest-based advertising across mobile applications by participating companies, download the DAA’s AppChoices mobile application opt-out offering found here: https://youradchoices.com/appchoices.

Non-Participant Opt-Out Options

Some of our vendors do not participate in the DAA self-regulatory program for online behavioral advertising or have developed their own processes for allowing consumers to opt-out: https://branch.app.link/optout
Some devices and apps do not have access to web-based browser cookie opt-outs. To learn more about the advertising opt-outs provided by your mobile device's operating system (like iOS and Android) or the device manufacture, click here.

External Links

Our website contains links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.

Passwords

The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your passwords to third parties.

Consumers Under the Age of 16

We do not knowingly sell or share the Personal Information of consumers under 16 years of age.

How We Protect the Information that We Collect

The protection of the information that we collect about visitors to our websites is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

We keep automatically collected data and voluntarily collected data separate at all times.
We use internal encryption on all data stores that house voluntarily captured data.
We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
We restrict access to private information to those who need such access in the course of their duties for us.

International Visitors

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States.

Rights Under the CCPA

If you are a California resident, you have the following rights pursuant to the California Consumer Privacy Act (CCPA):

Right to Know. The right to request that we identify (1) the categories of Personal Information we have collected about you, (2) the categories of sources from which the Personal Information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we disclose Personal Information, (5) the categories of Personal Information that we sold or shared about you, and for each category identified, the categories of third parties to whom the personal we sold or shared that particular category of Personal Information, and (6) the categories of Personal Information that we disclosed for a business purpose, and for each category identified, the categories of service providers or contractors to whom we disclosed that particular category of Personal Information;
Right to Access. The right to request that we provide you access to or disclose to you the specific pieces of Personal Information we have collected from or about you;
Right to Delete. The right to request that we delete Personal Information that we collected from you, subject to certain exceptions;
Right to Correct. The right to request that we correct inaccurate Personal Information (to the extent such an inaccuracy exists) that we maintain about you, and ensure any corrected data remains corrected;
Right to Opt-Out. The right to opt-out of the selling or sharing of your Personal Information to third parties;
Right to No Retaliation. The right to not be retaliated against for exercising privacy rights conferred by the CCPA, including when a consumer is an applicant to an educational program, a job applicant, a student, an employee, or an independent contractor.

Submitting a Consumer Request

You can submit any of the above types of consumer requests through any of the options below:

Send an email to privacy@glenivy.com.
Call our privacy toll-free line at 888-453-6489.

Complete a paper form, which can be requested at the 25000 Glen Ivy Road, Corona, CA 92883

How We Will Verify That it is Really You Submitting the Request

If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct,request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.

Responding to Your Right to Know, Right to Access, Right to Delete, and Right to Correct

Upon receiving a verifiable request from a California resident, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within 45 calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we cannot comply with a request, if applicable.

Responding to Your Request to Opt-Out of the Selling or Sharing of Your Personal Information

We will act upon a consumer request to opt-out within 15 days of its receipt. We will notify all third parties to whom we have sold or shared personal information of your request and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.

If You Have an Authorized Agent:

If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either: (a) execute a valid, verifiable, and notarized power of attorney; or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.

Other California Privacy Rights

The California Civil Code permits California residents with whom we have an established business relationship to request that we provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email to privacy@glenivy.com, or write to us at the address listed below. Please mention that you are making a “California Shine the Light” inquiry.

Consent to Terms and Conditions

By using this website, you consent to all terms and conditions expressed in this Privacy Policy and our Terms of Use.

Changes to Our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities.